Shipping Policy

In Australia, generally we use Startrack Express Overnight Delivery for our customer orders. For smaller lower cost items ( up to $45) we use regular Australia Post (eg for small blades, DVDs,) or, Startrack Overnight, so the pack & post cost is $9. For over $45 we have a flat rate of $12 (Startrack Express) up to an order total of $199 $200 and over we ship free (Startrack Express Overnight normally or Startrack Road for heavy items eg vises).

We use Australia Post for customers who use PO Boxes as a delivery address, usually Express Post unless the delivery is bulky or heavy then regular post is used.

We mark all our Startrack deliveries 'authority to leave', that is, if you are not home to receive the delivery our carrier will leave the delivery at your nominated delivery address. If this is a concern for any reason, you must advise us with your order and we will ask our shipper to take your parcel to  the nearest post office for you to collect. This service has an extra fee of $15. We do not take responsibility for parcels after our shipper has delivered them to your nominated delivery address.

Please email info@thetoolworks.com.au or phone 08 8332 8308 for any enquiries regarding our Shipping Policy.